The website https://cosmichealers.com (the “Site”) is owned and operated by Cosmic Healers Private Limited (“CHPL”, “we”, “our”, or “us”). Protecting your privacy and the security of your personal information is central to the way we do business.
This Privacy Policy sets out how we collect, use, store, share, and safeguard the information you provide when you interact with us. It also explains the choices and rights available to you regarding your personal data.
This Policy applies to all of our digital and offline touchpoints, including:
By accessing or using our Services, you acknowledge and agree to the practices described in this Privacy Policy. If you choose not to share certain personal information with us, we may be unable to provide you with some features, services, or support.
We encourage you to read this Privacy Policy in full to understand how we handle your information.
1. Definitions
For the purposes of this Privacy Policy, unless the context otherwise requires, the following terms shall have the meanings assigned to them below:
a) “Account” means a registered profile created by a User to access certain features or Services offered by CHPL.
b) “Children” means individuals under the age of 18 years. CHPL does not knowingly collect personal information from Children.
c) “Collection” refers to the act of gathering, recording, or obtaining information, whether Personal Information or Non-Personal Information, directly from a User (e.g., via forms, registrations, or communications) or indirectly (e.g., via cookies, analytics, or device usage).
d) “Consent” means a User’s voluntary agreement to the collection, use, storage, or disclosure of their personal information for specific purposes. Consent may be express (written, electronic, or oral) or implied (inferred from a User’s actions or continued use of the Services).
e) “Content” means all information, data, text, graphics, logos, trademarks, images, audio-visual material, software, documents, guides, or other materials made available on the Site or through the Services, whether owned by CHPL or licensed to it.
f) “Cookies” means small text files or similar technologies placed on a User’s device by the Site to recognize repeat visitors, track usage patterns, and enhance user experience.
g) “Data Retention” means the duration for which CHPL stores and maintains personal information for operational, legal, or compliance purposes.
h) “Data Security” refers to technical, organizational, and administrative measures taken by CHPL to protect information against unauthorized access, misuse, loss, or disclosure.
i) “Disclosure” means the act of making Personal Information available to any third party, including service providers, business partners, or government authorities.
j) “Non-Personal Information” means data that does not directly identify a User, such as aggregated statistics, analytics, trends, or device/browser information.
k) “Payment Information” means details provided by Users for processing financial transactions, including billing addresses, credit/debit card numbers, UPI IDs, bank details, or related authentication data.
l) “Personal Information” means any information that identifies or can reasonably identify an individual, including but not limited to name, contact details, identification numbers, payment information, and usage-related identifiers such as IP address or device ID.
m) “Processing” means any operation performed on personal information, whether automated or manual, including collection, storage, use, modification, sharing, disclosure, retention, or deletion.
n) “Refund Policy” means CHPL’s policy relating to payments, cancellations, and refunds for products or services, as updated from time to time.
o) “Service Providers” refers to third-party vendors or contractors engaged by CHPL to provide business, technical, operational, or support services (e.g., IT service providers, payment processors, logistics providers, auditors).
p) “Services” means all products, solutions, and offerings provided by CHPL, including but not limited to supply of cleaning machines and equipment, consumables, maintenance and repair solutions, training, after-sales support, and access to the Site and related digital platforms.
q) “Site” means the official website of CHPL (https://cosmichealers.com), including any microsites, portals, or web-based applications operated by CHPL.
r) “User” / “You” means any individual, customer, partner, or organization that accesses or uses the Site or Services, whether registered or unregistered.
s) “We” / “Us” / “CHPL” means Cosmic Healers Private Limited, including its employees, directors, officers, authorized representatives, contractors, and affiliates.
t) “User Content” means any data, materials, or information submitted, uploaded, posted, or otherwise shared by a User while interacting with the Site or Services (e.g., feedback, queries, testimonials, uploaded documents, or communication records).
u) “Third-Party Links” means hyperlinks or redirections provided on the Site that lead to websites, applications, or services not owned or controlled by CHPL.
v) “Transaction Data” means order details, invoices, payment confirmations, shipping details, and records associated with the purchase or use of CHPL’s products and Services.
2. User Responsibilities
a) You agree to use the Site and Services only for lawful purposes and in compliance with all applicable laws and regulations.
b) You shall not:
· Engage in any activity that may disrupt, damage, or impair the Site, servers, or networks;
· Attempt to gain unauthorized access to any accounts, systems, or networks;
· Upload or transmit viruses, malware, or harmful code;
· Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
3. Account Registration and Security
a) Some Services may require you to create an account. You agree to provide accurate, current, and complete information and to keep such information up to date.
b) You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
c) CHPL shall not be liable for any loss or damage resulting from unauthorized use of your account.
4. Information We Collect
We may collect and process the following types of information:
a) Information you provide when creating an account, requesting a demo, making a purchase, seeking support, or subscribing to newsletters/communications.
b) Personal details you share, such as name, email, phone number, postal address, organization details, billing and payment information, and any other voluntarily provided data.
c) Device information, including IP address, browser type, operating system, location, and referral source.
d) Usage data, such as pages visited, time spent on the site, and navigation patterns.
e) Cookies and similar technologies (pixel tags, web beacons, etc.) used to improve browsing experience.
f) Profile data, including preferences, feedback, and survey responses.
g) Communication records, such as messages, queries, and interactions with our team.
h) Content you upload, post, or share while using our Services.
5. How We Use Your Information
We may use your personal information for the following purposes:
a) To provide, operate, and improve our cleaning equipment, machines, and related services.
b) To customize offerings based on your organization’s requirements.
c) To ensure proper installation, maintenance, and after-sales support.
d) To process orders, invoices, payments, refunds, and maintain financial records.
e) To send order confirmations, shipping updates, and billing reminders.
f) To respond to your questions, requests, or complaints.
g) To provide training, technical support, warranty services, and communicate service updates.
h) To share marketing materials, offers, promotions, newsletters, and event information (with your consent).
i) To conduct surveys, contests, or promotional activities and deliver related rewards.
j) To personalize your website and service experience, including product recommendations.
k) To monitor usage, measure performance, analyze trends, and improve product design.
l) To conduct research and development for innovative cleaning and hygiene solutions.
m) To comply with laws, regulations, tax, and contractual obligations.
n) To detect, investigate, and prevent fraud, misuse, or security breaches.
o) To protect the intellectual property, assets, and legal rights of CHPL and its clients.
6. Sharing of Information
Your personal information may be shared in the following limited circumstances:
a) With trusted service providers and business partners (e.g., payment processors, logistics, IT support, cloud storage, marketing platforms).
b) When required to comply with laws, regulations, court orders, or government requests.
c) As part of corporate transactions such as mergers, acquisitions, restructuring, financing, or sale of assets.
d) To protect the rights, property, reputation, or safety of CHPL, its customers, employees, or the public.
e) With auditors, consultants, lawyers, or financial advisors under strict confidentiality.
f) With your explicit consent (e.g., joint marketing campaigns, testimonials, case studies).
7. Data Retention
a) We retain your personal information only as long as necessary for the purposes stated in this Privacy Policy.
b) We may retain information to comply with legal, tax, accounting, or regulatory obligations, or for dispute resolution.
c) When information is no longer required, we securely delete or anonymize it.
8. Data Security
We take appropriate technical, organizational, and administrative measures to safeguard your data from unauthorized access, misuse, loss, or disclosure.
a) All sensitive transactions (e.g., payments) are protected with encryption and secure servers.
b) Access to personal data is restricted to authorized employees and service providers under strict confidentiality obligations.
c) However, you acknowledge that data transmission over the internet cannot be guaranteed as fully secure.
While we take strong measures, no system can be guaranteed 100% secure. You share information at your own risk.
9. Payments, Billing, and Refunds
a) Payments for products, machines, equipment, or services must be made in accordance with the terms communicated at the time of order or contract.
b) You agree to provide accurate billing and payment details and authorize CHPL to process charges through designated payment processors.
c) All sales are final unless otherwise specified. Refunds, if applicable, will be processed in accordance with CHPL’s refund and cancellation policies.
10. Your Rights
Depending on applicable laws, you may have the following rights:
a) Access & Copy: Request a copy of the personal data we hold about you.
b) Correction: Request correction of inaccurate or incomplete data.
c) Erasure: Request deletion of your personal data, subject to legal retention requirements.
d) Restriction & Objection: Restrict or object to certain processing activities, including marketing.
e) Data Portability: Request transfer of your data to another service provider where applicable.
f) Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time.
To exercise these rights, please contact us (see “Contact Us” section).
11. Cookies & Tracking
Our website uses cookies and similar technologies to enhance functionality, analyze usage, and deliver personalized content.
· You can control cookie settings through your browser.
· Disabling cookies may affect the functionality of our Services.
For more details, please see our Cookie Policy.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of such third-party platforms. We encourage you to review their privacy policies.
13. Cross-Border Transfers
Your personal information may be stored or processed in countries outside your residence (e.g., India, other jurisdictions where our service providers operate). While subject to foreign laws, we ensure appropriate safeguards and confidentiality protections.
14. Intellectual Property Rights
a) All content available on this Site and through our Services, including but not limited to text, graphics, logos, trademarks, service marks, images, audio clips, video clips, software, guides, articles, and other material (collectively, the “Content”), is the property of Cosmic Healers Private Limited (“CHPL”) or its licensors, and is protected under applicable copyright, trademark, and intellectual property laws in India and other jurisdictions.
b) Unauthorized use, reproduction, modification, distribution, transmission, republication, display, or performance of the Content is strictly prohibited without the prior written consent of CHPL.
15. Limited License and Permitted Use
a) We grant you a limited, non-exclusive, non-transferable license to access and use this Site and its Content for personal, non-commercial purposes only, subject to compliance with this Policy.
b) You may download or print a single copy of materials available on the Site for your reference, provided you do not remove any copyright, trademark, or other proprietary notices.
c) You shall not:
· Modify, copy, distribute, transmit, display, perform, reproduce, publish, license, or create derivative works from any Content;
· Use this Site or Services for any unlawful, abusive, or fraudulent purpose;
· Archive, scrape, or store any portion of the Content for long-term use without our prior written consent.
d) Any rights not expressly granted herein are reserved by CHPL.
16. Indemnification
You agree to indemnify, defend, and hold harmless CHPL, its affiliates, officers, directors, employees, agents, and service providers from and against any claims, liabilities, damages, losses, costs, or expenses (including attorney’s fees) arising out of or relating to:
a) Your use or misuse of the Site or Services;
b) Your violation of this Policy or applicable laws;
c) Any content or data you submit, upload, or transmit through the Site.
17. Limitation of Liability
To the maximum extent permitted by law:
a) CHPL shall not be liable for any loss, injury, claim, liability, or damages of any kind arising from your use of, or inability to use, this Site, the Services, or any Content provided herein.
b) CHPL disclaims liability for any special, indirect, incidental, consequential, exemplary, or punitive damages (including attorney’s fees) resulting from or related to the use of this Site or Services, even if CHPL has been advised of the possibility of such damages.
c) We make no warranties or representations regarding the accuracy, completeness, reliability, or suitability of any Content, and you acknowledge that the Content may contain errors or omissions.
d) You agree that your sole and exclusive remedy for dissatisfaction with this Site, its Services, or Content is to discontinue use of the Site and Services.
18. Disclaimers
a) The Site and Services are provided on an “as is” and “as available” basis, without warranties of any kind, express or implied.
b) CHPL disclaims all warranties, including but not limited to fitness for a particular purpose, merchantability, accuracy, reliability, or non-infringement.
c) We do not warrant that the Site will be uninterrupted, error-free, secure, or free of viruses or harmful components.
19. Children's Privacy
Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
20. Termination of Access
a) CHPL reserves the right to suspend, restrict, or terminate your access to the Site or Services at its sole discretion, without notice, for conduct that violates this Policy or is otherwise deemed harmful.
b) Upon termination, all rights granted to you under this Policy will immediately cease.
21. Governing Law and Jurisdiction
a) This Site, the Services, and the Content are governed by and construed in accordance with the laws of India.
b) Any disputes, claims, or controversies arising out of or relating to the use of this Site, the Services, or to matters concerning copyright, intellectual property, privacy, or contractual obligations shall be subject to the exclusive jurisdiction of the competent courts at New Delhi, India.
c) By accessing or using our Site and Services, you irrevocably agree to submit to such jurisdiction.
22. Updates to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will update the “Effective Date” accordingly and may notify you via email or website notices.
23. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Cosmic
Healers Private Limited (CHPL)
209, Padma Tower II, Rajendra Place,
New Delhi – 110008, India
📧 Email:
[email protected]
📞 Phone: 9958364364
🌐 Website: https://cosmichealers.com
Effective Date: 22nd August, 2025